Refund and Returns Policy

At Fresh Flowers by Olive, we take pride in delivering the highest quality floral arrangements and gifts with exceptional service. We understand that issues can arise, and we are committed to resolving them swiftly and satisfactorily. Our Refund and Returns Policy outlines the steps you need to take if you’re unsatisfied with your order and our commitment to making it right.

1. Eligibility for Returns and Refunds

We strive to ensure that all flowers and gifts arrive in perfect condition. However, if you are not satisfied with your purchase due to a quality issue, we may offer a replacement or a refund under the following conditions:

• Quality Concerns: If the flowers or gifts arrive damaged or do not meet your expectations due to quality issues, please contact us within 24 hours of delivery to be eligible for a replacement or refund.
• Incorrect Order: If you receive an incorrect item or order, please notify us immediately, and we will arrange a replacement or a refund.
• Non-Perishable Items: For non-perishable items such as vases, teddy bears, or other gift accessories, we may accept returns if they are in their original packaging, unused, and in saleable condition. Please contact us within 48 hours of receiving the item to discuss your options.

2. Exceptions

Due to the perishable nature of flowers, some exceptions apply:

• Custom Arrangements: Custom or personalized flower arrangements are not eligible for returns or refunds unless they arrive damaged.
• Late Claims: Claims made after 24 hours of delivery will not be eligible for a refund or replacement.
• Change of Mind: We are unable to accept returns or offer refunds if you simply change your mind after placing the order.

3. Requesting a Refund or Replacement

To request a refund or replacement:

1. Contact Us: Reach out to our customer support team within 24 hours of delivery via email at olivefloralsandevents@gmail.com, contact@freshflowersbyolive.com, or call us at +234 802 898 4951. Include your order number, the delivery address, and a brief description of the issue.
2. Provide Photos: Please provide clear photos of the flowers or gift items in question for quality concerns. This will help us assess the issue and determine the best course of action.

4. Refund Process

Once your request is approved, we will:

• Process the Refund: Refunds will be issued to the original payment method within 5-10 business days.
• Provide a Replacement: If a replacement is preferred, we will arrange to send a new arrangement as soon as possible at no additional cost.

5. Cancellations

We understand that plans can change. If you need to cancel your order:

• Same-Day Orders: For same-day delivery orders, cancellations must be made within 30 minutes of placing the order.
• Future Orders: Cancellations for orders scheduled for future dates must be made at least 24 hours before the scheduled delivery time.

Please note that cancellations outside these time frames may incur a cancellation fee or be non-refundable, especially for custom or large orders.

6. Contact Us

If you have any questions or concerns about your order, our team is here to help. Please reach out to us at:

• Email: olivefloralsandevents@gmail.com, contact@freshflowersbyolive.com
• Phone: +234 802 898 4951

 

We value your trust and aim to make your experience with Fresh Flowers by Olive delightful. Thank you for choosing us for your floral needs.